Terms & Conditions

Last updated: January 24, 2026

1. Nature of Service

PrinterHelp SG provides independent printer troubleshooting advice, step-by-step guides, and optional paid remote technical assistance. We are not affiliated with, endorsed by, or an official support channel of any printer manufacturer (HP, Canon, Epson, Brother, etc.).

2. Scope of Support

Services are provided on a best-effort basis. We do not guarantee that every problem can be resolved, especially hardware faults, severe driver corruption, or issues requiring physical repair.

3. Remote Support Sessions

• You must grant explicit permission before any remote access begins.
• You remain responsible for backing up important data before the session.
• We may record sessions for quality and training purposes (with your consent).

4. Payment

Fees are quoted before work begins. Payment is due upon completion of a successful fix or as otherwise agreed. We accept major payment methods via secure third-party processors.

5. Limitation of Liability

To the maximum extent permitted by law, PrinterHelp SG shall not be liable for any indirect, incidental, consequential, or punitive damages arising from our services, including data loss, business interruption, or hardware damage (even if advised of the possibility).

6. Your Responsibilities

You agree to:

• Provide accurate information about your printer issue
• Follow our instructions carefully
• Not hold us responsible for outcomes caused by your actions or third-party software/hardware

7. Governing Law

These terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

8. Changes to Terms

We may update these terms. Continued use of our services constitutes acceptance of changes.

9. Contact

Email: support@printerhelpsg.com
WhatsApp: +65 9123 4567